Find injury and hazard reports in reviews and returns

Fields

• Where the text came from (review, return comment, support chat, email, call, warranty claim)
• Product type from the catalogue
• The whole text

Questions

1. Does the text describe a safety incident in which the product harmed, or could have harmed, a person, an animal or property? Yes / No

   Apply the definition of a safety incident in the context to what the customer describes. Count near misses. Do not count quality complaints, figures of speech, or the words of an agent or template. Yes: The customer describes an event in which the product harmed, or could have harmed, a person, an animal or property other than the product. No: The text describes only a quality problem, praise or a figure of speech, or no event at all.

2. What kind of hazard does the text describe? Choice

   Pick the hazard the customer describes. When the text describes more than one, pick the one that caused or came closest to causing harm.

   • No hazard The text describes a quality problem or no problem, and no hazard.
   • Fire or overheating Smoke, flames, sparks, melting, a burning smell, swelling, or too hot to touch.
   • Electric shock A shock, a tingle when touched, or exposed wiring.
   • Choking or small parts Small parts came off, or something was put in a mouth or swallowed.
   • Swallowed battery or magnet A button battery, coin cell or magnet was swallowed or came loose within reach of a child.
   • Cuts or sharp edges A sharp edge, broken glass or a split casing that cut or could cut someone.
   • Chemical or skin reaction A leak, fumes, a rash, a chemical burn or an allergic skin reaction.
   • Hearing damage A sudden loud noise, ringing in the ears or pain in the ears from the product.
   • Fall or collapse The product or its mount tipped over, fell, collapsed or broke under load.
   • Strangulation or entrapment A cord, strap or gap caught or could catch a neck, a finger or a limb.

3. How badly was anyone hurt, according to the text? Scale

   Judge only what the customer says happened to people. Damage to property alone is None.

   • None Nobody was hurt: a near miss, or damage to property only.
   • Minor Someone was hurt a little and needed no treatment.
   • Treated Someone needed first aid, a pharmacist or a doctor.
   • Serious Someone went to hospital, has a lasting injury, or died.

4. Does the text say a child was hurt, exposed or near the product when it happened? Yes / No

   Count a child or baby the customer mentions as using the product, holding it, sleeping or playing near it, or hurt by it. Count the customer's son or daughter only when the text shows they are a child, for example by an age or a school year. Yes: A child was hurt, exposed or near the product when the event happened. No: No child is mentioned in connection with the event.

5. Does the text describe damage to property other than the product itself? Yes / No

   Count scorch marks, burns, melting or stains on furniture, bedding, floors, clothes or other devices, and any fire or water damage in the home or car. Damage to the product alone does not count. Yes: Something other than the product was damaged. No: Only the product was damaged, or nothing was.

6. Does the customer say it happened more than once, or to other units or other people? Yes / No

   Count a customer who says this unit did it before, that a replacement or a second unit did the same, or that a friend, family member or other reviewers had the same problem. Yes: The customer says the event happened more than once or to other units or people. No: The customer describes a single event with this unit only.

7. Does the customer mention a lawyer, a regulator, an insurer, a claim or the press? Yes / No

   Count a mention of a lawyer or solicitor, a product safety or consumer regulator, trading standards, an insurer, a compensation claim, or going to the press or social media. Yes: The customer mentions at least one of these. No: The customer mentions none of these.

8. Is the description specific enough to understand what happened without contacting the customer? Yes / No

   Judge whether a safety analyst could tell from the text what the product did and what the consequence was. Yes: The text says what happened, to what or whom, and roughly how. No: The text is too vague or short to tell what happened, such as "dangerous product, avoid".

Lens columns

reports_incident, reports_incident_probability, hazard_type, hazard_type_probability, injury_severity, injury_severity_average, child_involved, child_involved_probability, property_damage, property_damage_probability, happened_before, happened_before_probability, legal_or_regulator_mentioned, legal_or_regulator_mentioned_probability, enough_information, enough_information_probability